Does Granola work with headphones, Teams, and phone calls? 12 straight answers

Most people who land on our Granola AI review arrive with a yes-or-no question. Does it work with headphones? Does it work with Teams? Can it listen to a phone call? The real answers are spread across Granola's help center, its updates page, and its own blog.

We run Granola on our own calls every day. Every answer below names the official Granola page it came from, checked on September 23, 2026. Where Granola hasn't published an answer, we say that instead of guessing.

The short answers

Does Granola work with headphones?

Yes. Wired headphones need no setup at all. Bluetooth headsets work too, but they're the most common reason a Granola transcript comes back with holes in it.

The reason headphones don't block Granola is the capture model. On Mac and Windows, Granola isn't listening to your room through the laptop speakers. Per Granola's How transcription works doc, it transcribes two streams, your microphone and your computer's system audio. The same doc says it picks up system audio even when that audio is routed to a different output device. So the other side of the call still reaches Granola when it's playing in your ears instead of out of the speakers. In the transcript, green bubbles are your mic and grey bubbles are everyone else on the call.

The Bluetooth problem

Granola's Transcription issues doc spells it out. Many Bluetooth headsets can't run high-quality audio output and a microphone at the same time. When Granola starts using the headset's mic, the headset drops into a lower-quality mode. The fix is to open the transcript window and pick your laptop's built-in microphone. Your headset stays on high-quality output, and Granola should remember the setting next time.

Granola's Teams guide adds a second warning. Some Bluetooth and USB audio devices interrupt their audio stream now and then, which leaves gaps in the transcript. We've seen exactly that on our own calls, usually a missed sentence or two rather than a dead transcript. Switching to wired headphones fixed it.

Does Granola work if I have headphones on?

On a laptop call, yes. On your phone, it depends. Granola's mobile transcription doc says that if a Bluetooth device is connected, Granola may use it as the microphone instead of the phone's own. If those earbuds aren't positioned to hear the room, the note captures little or no audio. Disconnect them before you start an in-person note. Granola's docs don't publish a headphone spec or a list of tested models, so treat the Bluetooth advice above as the whole official guidance.

Does Granola work with Microsoft Teams?

Yes, through the Teams desktop app on Mac or Windows. Teams in a browser tab and Teams on your phone are where it breaks.

Granola's Teams guide says it doesn't join the meeting or show up as a participant. It hears the call through your system audio, and the guide says the desktop app routes audio through that path reliably while the browser version may not. The other detail is device matching. Your system's default output has to be the device Teams is using, or Granola only captures part of the call. On Windows, the guide also suggests turning off Audio Enhancements.

• Virtual desktops. The Transcription issues doc says Granola isn't supported on Citrix or Azure Virtual Desktop, and Teams desktop there doesn't pass other people's audio through. In that one case, Granola's own advice is to join Teams in a browser instead.
• Teams on your phone. The mobile getting started doc says phones don't let apps capture audio from other apps, so Granola can't transcribe virtual meetings on iPhone or Android.
• On-premises Exchange. Microsoft sign-in arrived on January 15, 2026, per the Granola updates page. The setup guide says it works with Microsoft 365 calendars on Exchange Online, not on-premises Exchange servers.

Does Granola work with Zoom and Google Meet?

Yes. The setup guide says the Mac and Windows apps transcribe meetings on any software, naming Google Meet, Teams, and Zoom. Anything that plays audio through your computer counts, including browser calls.

The difference between the two is speaker labels. Granola's speaker tags doc says Google Meet gets participant names on Mac and Windows through the Granola browser extension. Zoom gets them on macOS only. Everywhere else, the transcript shows Me and Them, and the AI works out who said what from context. Same limit as Teams on mobile, too. Zoom and Meet calls taken on a phone can't be captured.

Does Granola work on phone calls?

On iPhone, yes, for outbound calls you place from inside Granola. Inbound calls, no. Android, no.

Phone calls launched on September 15, 2025, per the updates page. Granola's Phone calls doc walks through setup.

1. Tap the phone icon in the bottom left of the iOS app.
2. Enter your phone number, then take the verification call.
3. Type the 6-digit code shown on screen.
4. Place calls from Granola's dialer by picking a contact or typing a number.

The person you call sees your own number as caller ID. Notes land a few minutes after you hang up. The call has to start inside Granola's built-in dialer, so a call you place from the regular Phone app isn't captured.

Can Granola listen to inbound calls?

No. The Phone calls doc says "due to strict limitations in iOS, Granola can't transcribe inbound calls at the moment." Granola's suggested workaround is to ask the caller if you can ring them straight back from the app.

Availability is limited to 40 countries on that doc's list, across the Americas, Europe, Asia Pacific, and South Africa. Two carve-outs are listed. Calls from one Indian +91 number to another aren't supported, and neither are calls to or from Telstra numbers in Australia. And the doc's first note is blunt. Phone calls are iOS only, and the Android app doesn't support them.

On a laptop, calls work differently. The How transcription works doc says Granola can transcribe any VoIP or internet call whose audio plays through your computer. Start a New Note, since those calls aren't on your calendar.

Does Granola work for in-person meetings?

Yes, on every platform it ships on. The mobile getting started doc calls in-person meetings the main job of the phone apps, and the mobile transcription doc says Granola can identify different speakers in face-to-face meetings.

On a laptop, the mic does the work. The Transcription issues doc describes green transcript bubbles as you plus anyone else in the same room. Granola's in-person meetings post gives the practical advice. Keep the laptop mic facing the conversation, roughly 6 to 12 inches from the main speaker, and close the door when you can, because air conditioning and hallway noise cut accuracy.

If you want an always-on recorder instead of a phone, our Granola plus Pocket review covers the hardware we pair it with.

Does Granola work on Windows?

Yes. The Windows app launched on June 11, 2025, per the updates page, and it uses the same capture model as the Mac app, your mic plus system audio. The setup guide says Windows grants audio permissions automatically, where the Mac asks you to allow the mic and system audio recording.

• Zoom speaker names are Mac only. Google Meet names work on Windows through the browser extension, Zoom names don't yet.
• Some meeting apps aren't supported yet. The Transcription issues doc says other people's audio may drop out in unsupported Windows meeting apps, while your own voice still shows up.
• Kaspersky can block audio. The same doc says to allow Granola's microphone and audio device access in Kaspersky, then restart.

There's no Linux app. The setup guide lists macOS, Windows, iOS, and Android. The web version at notes.granola.ai is for viewing and editing notes only and can't transcribe anything.

Does Granola work on Android and Apple Watch?

Yes to both, for in-person notes. Neither one captures video calls.

Granola for Android launched on July 1, 2026. Per the mobile getting started doc, it covers in-person meetings and syncs with desktop, and it's missing two iPhone features. There's no phone call support and no Granola Chat. The mobile transcription doc also warns that Android recordings under about 5 minutes may not produce notes.

Granola for Apple Watch launched on July 28, 2026, free, and needs watchOS 11 or later. The Apple Watch doc says it works with the Granola iPhone app. The Watch records, sends the audio to your iPhone, and the notes show up on iPhone and desktop. A chime plays at the start and end of every recording so people nearby know, and there's no way to switch it off. Since it depends on the iPhone app, Android owners can't use it.

Does Granola record audio or video?

No. The How transcription works doc says Granola passes audio from your mic and system audio straight to its transcription provider and doesn't record or save audio or video at any point, so there's no audio file to go back to. Granola's Common feature requests page adds that it has no plans to support video or audio recordings. It also can't import an MP3 for transcription.

What you keep is the transcript and the notes. On mobile, audio is cached during the meeting and deleted once transcription finishes. The Apple Watch holds audio only until it syncs to your phone.

Does Granola support enterprise SSO and admin controls?

Yes, on Enterprise only. The Granola pricing page puts single sign-on (SSO) on the $35 per user per month plan, next to enterprise-grade security and admin controls, priority support and usage analytics, org-wide auto-deletion periods, admin controls for sharing and API access, and a team-wide model training opt-out. The comparison table on the same page also lists HIPAA-compliant workspaces, SCIM group provisioning, and an Audit API as Enterprise only.

Setup runs through an identity provider such as Okta or Microsoft Entra ID, and you can then enforce SSO login across the whole company domain. Directory sync (SCIM) needs an active SSO connection first. Business at $14 has centralized billing and user management, but no SSO.

Does Granola cost money?

Not unless you want more than the free plan. The pricing page lists three plans, and every plan includes the desktop, iOS, Android, and Apple Watch apps.

Every yes in this post works on Basic except the Enterprise features. The free plan's only real cap is history. Notes older than 30 days need a paid plan to open. The full breakdown and break-even math are in our Granola pricing post.

Does Granola work offline?

Your notes do. Transcription doesn't. Granola's Security, Privacy and Data FAQs say notes are cached on your device so you can open and edit them offline, a feature the updates page dates to December 18, 2024.

New notes are a different story. The Transcription issues doc says transcription needs a live connection to Granola's transcription providers. No connection means no transcript. The Apple Watch is the documented exception. It records offline and only needs a connection to sync to your iPhone and generate notes. The mobile docs don't say whether phones can record offline, so we wouldn't count on it.

Does Granola support languages other than English?

Yes, 32 of them, per the September 2, 2026 update. Granola's Multi-language support doc breaks that down by platform, 31 languages on desktop and 17 on iPhone and Android.

On desktop, the Multi-language setting lets people switch languages mid-meeting and Granola transcribes all of them. On mobile, Granola picks one language per meeting. Summaries come out in English or the meeting's main language, and the app's menus are English only.

The bottom line